Privacy Policy

TrayLoop, Inc. ("TrayLoop," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Service").

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, business name, and billing information.

Order Data: We collect information related to catering orders placed through the platform, including order contents, delivery addresses, scheduling details, and payment information.

Usage Data: We automatically collect information about how you interact with the Service, including IP address, browser type, pages visited, time spent on pages, and referring URLs.

Customer Data: If you are a restaurant using our platform, we process data about your catering customers on your behalf, including their names, email addresses, order history, and preferences.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related communications
• Send automated follow-ups, reorder reminders, and marketing communications on your behalf
• Analyze usage patterns to improve platform performance and user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who assist us in operating the platform, including payment processors (Stripe), email delivery services, and hosting providers.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of TrayLoop, our users, or others.

4. Cookies

We use cookies and similar tracking technologies to collect usage data and improve the Service. You can control cookie preferences through your browser settings. Essential cookies are required for the platform to function properly. Analytics cookies help us understand how users interact with the Service.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, regular security audits, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict the processing of your data
• Request data portability
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at the email address below.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information after account closure as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

privacy@trayloophq.com